Terms of Service

1. Agreement to terms

By accessing or using the Proppa Limited website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of service

Proppa Limited provides self-management software designed for small residential blocks. Our platform helps leaseholders and freeholders manage their properties without the need for external managing agents.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services.

4. User accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the service.
• Interfere with or disrupt the integrity or performance of the service.
• Upload or transmit viruses, malware, or other harmful code.
• Use the service to harass, abuse, or harm others.

6. Intellectual property

All content, features, and functionality of the Proppa Limited service, including text, graphics, logos, and software, are owned by Proppa Limited and are protected by UK and international intellectual property laws.

7. Billing and payment

Proppa offers two billing plans: an annual plan billed as a single upfront payment, and a monthly plan billed each calendar month. Prices are charged per flat within your building. All prices shown are exclusive of VAT where applicable. Payment is collected via GoCardless Direct Debit from your building's bank account, held in the name of your RTM company or management company. By signing up, you authorise Proppa to collect payments in accordance with your chosen plan.

During our introductory period, discounted pricing is available to early members. Any discount applied at signup will be honoured for the duration of your current billing period. Proppa reserves the right to update pricing at any time, with a minimum of 30 days' written notice before any price change takes effect for existing customers.

8. Free month

New buildings are entitled to one free month upon signup. The free month applies to the first billing period only and is available once per building. No payment is taken during the free month. At the end of the free month, your chosen plan billing will begin automatically unless you cancel before the free month ends.

9. Cancellation

You may cancel your Proppa subscription at any time.

For monthly plans, cancellation takes effect at the end of the current billing month. You will not be charged for the following month.

For annual plans, cancellation takes effect at the end of the current annual billing period. Annual plans are non-refundable: no partial refunds are issued for unused months. Upon cancellation of an annual plan, you retain full access to all Proppa features until your billing period expires.

To cancel, contact us at hello@proppa.io or use the cancellation option within your Proppa account.

10. Subscriptions and buildings

A Proppa subscription is held in the name of the building's management company or RTM company, not the individual who created the account. If a director or account holder changes, the subscription can be transferred to the new director by contacting us at hello@proppa.io. Proppa is not responsible for disputes between leaseholders or directors regarding account access or authority to manage the subscription.

Each subscription covers one building. If you manage multiple buildings, a separate subscription is required for each.

11. Limitation of liability

Proppa provides software tools to assist with building self-management. We are not a managing agent, property manager, or legal adviser. Nothing within the Proppa platform constitutes legal, financial, or property management advice. You remain solely responsible for all decisions made in relation to your building, including service charge budgets, maintenance decisions, and compliance obligations.

Proppa's liability to you shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim. Proppa is not liable for any indirect, consequential, or special losses arising from your use of the platform.

12. Termination

We reserve the right to suspend or terminate your access to the service at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

13. Governing law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to terms

We may update these terms from time to time. We will notify you of any material changes by posting the updated terms on our website. Your continued use of the service after changes constitutes acceptance of the new terms.

15. Contact us

If you have any questions about these Terms of Service, please contact us at hello@proppa.io.